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Customer Satisfaction Survey
Mortgage Finance Gazette Awards 2011
 

“The service was excellent, very
professional and understanding,
I wish all companies treated their
clients this way”
Christine Adams, Preston

‘I felt comfortable dealing with
him, and that finally someone
was listening’
Colin Harper, Bromsgrove

‘The visit helped me to start
dealing with my situation,
rather than hide from it,
please pass on my thanks…’
Paula da Silva, Croydon

92% RIGHT PARTY CONTACT RATE FOR EARLY ARREARS CASES
Correct as at May 2018
YOUR REPUTATIONAt Ethicall the quality and experience of our people allows us to complete all types of field work, from simple reconnections and
property checks, to settlement negotiations and cases of a sensitive nature dealing with vulnerable customers.
Led by highly skilled, credit industry experienced Regional Managers, our carefully selected local field staff not only speak the language
of the credit industry but have the experience and gravitas to maintain the high standards we pride ourselves on.
Our belief is that your customers are better motivated to explain their situation in an open and honest environment,
this results in our market leading right party contact rate.
Treating customers fairly is embedded in everything we do, so the professional manner in which our agents conduct themselves
means your reputation is always protected.
SYSTEMS AND SECURITYEthicall has developed the Ethicall Workflow System (EWS), an online portal for managing client instructions.
It is a full end to end workflow system which allows for secure and timely transfer of customer data between our clients and Ethicall.
At an operational level it allows our clients to place instructions direct to the system and then monitor the progress of each case.
Clients have 24/7 access to EWS so can login, place an instruction or monitor progress at their discretion. We are able to instruct
within an hour of receiving an instruction, and transmit it to our field force in a matter of seconds. This allows us to manage our people
efficiently and provides an effective tool for quality control and performance management.
Our systems reside on a remote dedicated server hosted by UKFast and provides a dedicated ASA Cisco firewall and
128 bit SSL encryption. This level of security ensures we are able to comply with our clients’ exacting data security requirements.
In addition our agents have company issued laptops so we are able to reassure our clients that we are able to control all aspects
of data security and that end point security is not compromised. EWS has proven to be a market-leading mechanism in the sector,
combining cutting-edge technology with a highly intuitive user interface.
OUR SERVICES
Mortgage &
Secured Loan
Arrears Visits
Sensitive
Case Visits
Pre-litigation
& Eviction
Review Visits
Post
Judgement
Visits (shortfall)
Mortgage &
Secured Loan
Maturity Visits
Occupancy
Checks
Buy to Let
Investigative
Visits
Standard
Utility
Arrears Visits
Sensitive
Utility
Arrears Visits
Document
Serving &
Collection
Telephone Contact Email
01604 669 104 1 Billing Road
Northampton
NN1 5AL
enquiries@ethicallfs.co.uk
 
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